Shipping policy

At Urban Mall, we aim to deliver your orders quickly, safely, and reliably anywhere in Pakistan. Please read our shipping policy carefully.

🚚 Shipping Locations

We currently ship all over Pakistan including major cities and remote areas through trusted courier partners.

⏱ Processing Time

  • Order processing time: 1–2 business days

  • Orders are confirmed via phone or WhatsApp before dispatch.

📍 Delivery Time

  • Major Cities: 2–4 business days

  • Other Areas: 3–6 business days
    Delivery times may vary due to weather, public holidays, or courier delays.

💵 Shipping Charges

  • Cash on Delivery (COD) Available

  • Shipping charges (if any) are shown at checkout before placing your order.

📦 Order Tracking

Once your order is shipped, we will share your tracking number via SMS or WhatsApp so you can track your parcel.

❌ Failed Delivery / Re-Attempts

If the courier cannot deliver due to incorrect address or unavailability, re-delivery may be attempted. Please ensure your phone number and address are correct at checkout.

🔄 Returns & Exchanges

If you receive a damaged or wrong product, contact us within 24 hours of delivery with photos/video proof.
For full details, please see our Return & Refund Policy.

📞 Contact Us

For any shipping-related queries, reach us at:
📱 WhatsApp: +92-3038105839

Thank you for shopping with Urban Mall 🛍
We appreciate your trust in us!